Questions people actually ask
If your question is not here, message us from inside the SyPay app — in Arabic or English.
Anyone with a Syrian phone number. You sign up in the app and complete identity verification from your phone in a few minutes.
No. A SyPay wallet stands on its own — add money at a SyPay agent or by receiving a transfer from another user. No bank required.
Syrian pound (SYP) and US dollar (USD), side by side in the same app, with exchange between them at the rate shown in the app.
You create a cash ticket in the app and take it to a SyPay agent. The agent settles it at the counter and your balance updates immediately.
Today's buy and sell rates are shown in the app. Before every exchange you see the exact rate and the exact amount you will receive — you confirm only when it suits you.
Your wallet is protected by your PIN and biometric lock. Contact support right away and we will secure your account; signing in on a new phone requires verification.
Opening a wallet is free and there is no monthly fee. If a fee applies to a transaction, it is shown in the app before you confirm.
From inside the app — tap the chat button on the SyPay home screen and a person will reply, in Arabic or English.
Did not find your answer?
Open the chat in the SyPay app and a person — not a bot — will reply.